Category Archives: Prison Communication

How Securus Technologies Caught a Dangerous Fugitive

When my team of fugitive hunters is notified a dangerous suspect is on the loose and needs to be taken into custody yesterday, we know that there is no time to mess around. This was the exact scenario that was playing out this month, and me and my fellow fugitive hunters were not going to waste a second getting down to business.


We knew this suspect was already wanted for stealing a car and stabbing the driver, and he was low on funds, and could be doing the same to a bank or convenience store employee today. One of the things that we had going for us was the fact this suspect was already friends with many of the inmates in our local jail, so we thought we might be able to collect some data from them before hunting our suspect.


My team is well aware that inmates will not talk to the police, they live by the credo that snitches get stitches, so we had another plan. Just by being in the jail and poking around about our suspect was going to get these inmates in a frenzy. They would go running to the phones to talk to family and friends bout us being there.


Securus Technologies installed the inmate call system police use to monitor the inmates, and this was going to be the resource that would help us close the case. Minutes after us making our presence known, two inmates called their family to get the word to our suspect we were on the lookout. These we not people on our radar, so we sent a team to do a little surveillance, and lucky for us they lad the team right to the suspect.


Thanks to Securus Technologies, we were able to put the case to bed before one person in our community was seriously hurt.


The Safety Securus Technology Provides to Businesses

Securus Technologies is a large company that is based in the city of Dallas, Texas. It was established in the business of security solutions as early as 1986. There are several offices in Texas – in Carrollton, in Allan and there is an office in the city of Atlanta, Georgia. Up to date, the company of Securus Technologies has provided their services to more than a few thousand clients. In terms of serving correctional facilities, the company of Securus technologies has served more than a couple thousand of them in the United States of America alone.


The leader of the company of Securus technologies is chief executive officer Richard A. (Rick) Smith. CEO Rick Smith has been at his position as a leader since the end of June of 2008. The CEO of the company has been of many advantages to the company of Securus Technologies. The company has been making large investments in the development of new services as well as enhancing their already existing ones. In July 2016 chief executive officer Richard A. (Rick) Smith made an announcement regarding the investments made by the company. Securus Technologies has made more than $600 million worth of investments.


Securus Technologies has entered the industry of inmate communications. A few years ago the company started providing a few services for that industry that have quickly become some of the most widely used ones in the united states of America. Other services that Securus Technologies have started providing include security solutions for large homes.


The clients of Securus Technologies have been leaving hugely positive reviews that share the many successes that the clients of Securus Technologies have experienced since they have started using the security solutions by the company. Businesses have started becoming much more secure thanks to the software and technology.


Securus Technologies Hits It Big

The Better Business Bureau has a rating system that they give to companies, and the highest rating is an A+. One company that has received this honor in May, 2016 is Securus Technologies.


Securus Technologies worked diligently with the BBB to achieve this honor by upholding trust, integrity and privacy, as well as other requirement that the BBB demands. This is something that the company is very proud of, and they have recognized their staff in a fine way for committing the highest, work standards.


The company was also able to build a large call center. This center is filled with highly, trained workers that are able to assist over 25,000,000 people on a daily basis. They work diligently to help these people by answering questions for them.


Securus Technologies is constantly inventing new ways to enhance the public’s safety. They are adept at creating new technologies, and they service both the criminal justice systems. The government uses them on a regular basis to service their facilities, and they are in contact with over a million inmates every year. In the future, the company will surely remain the leader in their industry, and they want the world to be the safest that it can be. With the dedicated and experienced staff that they have, they will surely accomplish this.



Global Tel Links Uncouth Communication Methods

Securus Technologies is one of the prominent providers of criminal and civil technology solutions for investigation, corrections, monitoring and public safety. They recently issued a correction on the GTLs press release. They clearly stated that the press release has various statements that they deem to be inaccurate and misleading to the public. Here are the GTL’s incorrect claims.


  • GTL claims that the countries patent trial permits it to continue with fourth PTAB-validated patent and seek for damages and injunctions against Securus. Securus has an unresolved infringement in the Texas federal court hence cannot seek for relief. Securus correction is that it is heading for a rehearing on the patent hence the patent has not yet been validated and GTL cannot seek damages or an injunction.


  • Every prison or jail requires that the correction staff should monitor visits between family and friends of the inmate. GTL is claiming just one independent claim in its litigation but Securus corrects that it does not condone the fundamental security feature in that single independent claim.


  • GTL are to move to court against Securus due to its alleged actions of using an already patent technology. If the jury grants it, Securus will have to pay for damages but it maintains that its video visitation program is not yet under patent.


From previous years, Securus has taken great strides in ensuring mutually acceptable and intelligent deals are agreed upon concerning their patented technology. They have been able to give licenses to other parties. GTL are one of the major beneficiaries from the licenses due to multiple deals. GTL has however decided to spend millions of dollars to enter into a court fight regarding the patents. GTL has so far been silent regarding multiple press releases by Richard A. Smith who is Securus spokesperson.


Accreditation Achieved By Securus Technologies

Securus Technologies published a press release recently stating that the company received a A+ rating from the Texas Better Business Bureau (TBBB). Securus also went the extra mile and passed voluntary accreditation by the TBBB verifying that Securus is operating with the highest in integrity and honesty as related to customers, staff, and the inmates they service.


Accreditation through the BBB means a company is operating within the following BBB standards:

Building Trust

Using Honest Advertising for the Business

Be Open and Disclosing all Policies and Procedures Upfront to the Customer

Tell the Truth in all Matters

Be Responsive to Disputes and Criticism

Safeguard Company and Customer Privacy

Embody Integrity in all Business Dealings


In addition to teaching, and practicing these values with staff members, Securus Technologies Senior Vice President of Operations, Danny de Hoyos stated that the company has built an in house call center that seats 220 staff members. Having such a large call center, the largest in the industry, helps Securus Technologies better control and improve customer service experiences. View the company profile on


Customer service now has a 4.2 rating out of 5, with a 99% first call satisfaction rating. Securus CEO Rick Smith stated that Securus is committed to providing the best in customer satisfaction and inmate safety and that the accreditation is a verified process showing Securus’ commitment to customer satisfaction.


Securus Technologies is based in Dallas, Texas, and is one of the largest inmate communications companys in the nation. Securus provides service for over 3400 facilities and 1,200,000 inmates. They specialize in emergency response, information management, biometric analysis, incident management, investigation, inmate self service, communication and monitoring services.