Accreditation Achieved By Securus Technologies

Securus Technologies published a press release recently stating that the company received a A+ rating from the Texas Better Business Bureau (TBBB). Securus also went the extra mile and passed voluntary accreditation by the TBBB verifying that Securus is operating with the highest in integrity and honesty as related to customers, staff, and the inmates they service.

 

Accreditation through the BBB means a company is operating within the following BBB standards:

Building Trust

Using Honest Advertising for the Business

Be Open and Disclosing all Policies and Procedures Upfront to the Customer

Tell the Truth in all Matters

Be Responsive to Disputes and Criticism

Safeguard Company and Customer Privacy

Embody Integrity in all Business Dealings

 

In addition to teaching, and practicing these values with staff members, Securus Technologies Senior Vice President of Operations, Danny de Hoyos stated that the company has built an in house call center that seats 220 staff members. Having such a large call center, the largest in the industry, helps Securus Technologies better control and improve customer service experiences. View the company profile on Linkedin.com.

 

Customer service now has a 4.2 rating out of 5, with a 99% first call satisfaction rating. Securus CEO Rick Smith stated that Securus is committed to providing the best in customer satisfaction and inmate safety and that the accreditation is a verified process showing Securus’ commitment to customer satisfaction.

 

Securus Technologies is based in Dallas, Texas, and is one of the largest inmate communications companys in the nation. Securus provides service for over 3400 facilities and 1,200,000 inmates. They specialize in emergency response, information management, biometric analysis, incident management, investigation, inmate self service, communication and monitoring services.

 

 

Comments are closed.